Mystery Shopping
Mystery Shopping
| Service outline | Mystery shopping, a form of participant observation, uses researchers to act as customers or potential customers to monitor the quality of processes and procedures used in the delivery of a service |
| Service Methodology | Mystery shopping covers following key elements • Understand & analyze the Stakeholders’ expectations. • Check or gauge the adequacy of organizations’ service delivery thatshall translatesStakeholders’ expectations in to quantifiable equations. • Checkor gauge theoperations for the compliance of business plan / Standard. • Presentexecutive summary report to top management. |
| Domains covered | Management Systems, Operations Management, Supply Chain Management |
| Deliverables | • SWOT Report |
| Frequency | Every quarter / once in three months |
Note: The report content shall be highly confidential and shared with executive management only.
