ISO 20000 IT Service Management System
ISO 20000 IT Service Management System
An IT service management system (ITSMS) is a strategic tool to help organizations improve efficiencies, optimize the use of technologies, save money and provide many other benefits that go beyond IT. The ISO and IEC’s 20000 series provides international best-thinking for an effective ITSMS. Parts of the series have just been updated.
The standard describes a set of management processes designed to help you deliver more effective IT services (both to those within your business and to your customers). ISO 20000 gives you the methodology and the framework to help you manage your ITSM, while allowing you to prove your company follows best practice. With the requirements of the standard you will achieve best practice, helping to improve your delivery of IT services. And ISO 20000 is applicable to any company size and any industry.
Implementation of ISO 20000 brings with it many benefits:
- Creates competitive advantage via the promotion of consistent and cost-effective services.
- More efficient use of resources for service provision leading to cost reductions.
- Lower incident volumes, faster incident resolution and less business disruption because of service failures.
- Alignment of information technology services and business strategy.
- The creation of a consistent approach that facilitates organizational change.
- Reduced risk of not being able to meet business objectives and Service Level Agreement targets.
- Higher customer satisfaction and improved reputation.
- A continuous improvement in the quality of IT services.
Our Approach to Successful IT SMS - ISO 20000 Implementation
Every business is unique, in terms of products, services and processes.We follow the following phases to help you achieve ISO 20000 certification.
ISO 20000 Compliance can be achieved through Seven Phases:
PHASE 1 – Understanding Business and customer requirements
PHASE 2 – Gap Assessment and IT ServiceRisk Assessment
PHASE 3 – Design and Documentation
PHASE 4 – Implementation and ISO 20000 Training
PHASE 5 –Control Measurement
PHASE 6 – Internal Assessment and Management Review
PHASE 7 – External Audit Support for ISO 20000 Certification
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for proposal / roadmap / information
Training
We provide bespoke training for ISO 20000, listed below are our offerings.
Shorter Sessions from 1 hour to 4 hours
Interpretation of the ISO 20000 requirements
- 1 Day Awareness Session
- 2 Days Internal Audit Course
- 3 Days Implementation Course covering 10+ hands on exercises
Upon receiving your request, we will provide you further details.
Documentation
Toolkit
ISO 20000 requires documentation of policies, procedures and records. As a result of several consulting assignments, we have some of the best content available that covers all the requirements.
Our documentation has the following salient features:
- Alignment with all ISO 20000-documentation requirements
- Our experiences turned into documentation templates
- Email support
- Expert review of a document
- Live one-on-one online consultations with an ISO 20000 expert
Upon receiving your request, we will provide you further details.
Internal
Audit
An independent assessment helps to assess the state of compliance with ISO 20000. Our internal audit methodology includes people, process, technology and measurements to assure and provide management the degree of ISO 20000 compliance.
Typically, 3-5 days is required to perform a comprehensive internal audit.
Upon receiving your request, we will provide you further details.
